Resources

NAFCU: Board of Directors and Supervisory Committee Conference

Date

April 17 - April 20, 2023

Presenters

Erica M. Torres, CRCM

Principal

Description

Location: Savannah, Georgia

Erica will be speaking on the topic of The Role of the Supervisory Committee in Handling Member Complaints on Wednesday, April 19.

When does the Supervisory Committee get involved with a member complaint? Does your credit union have a mechanism for the internal complaint process? When the committee facilitates an investigation, it is expected to be thorough, independent, and impartial. Learn what questions to ask when it comes to handling member complaints to ensure you follow best practices in managing compliance and reputational risk.

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